Studio Policies

Payment is required at the time of booking unless otherwise agreed.

All sales are final, non-refundable and non-transferable.

Private sessions require at least 24 hours' notice to cancel or reschedule.

Group classes require at least 12 hours' notice to cancel.

Late cancellations and no-shows will result in the loss of the session/class credit or a fee of: $10 Late Cancellation or $15 No-show.

*policy applies to all members*

Expiration dates apply as outlined at the time of purchase.

Memberships automatically renew unless canceled in writing at least 14 days before next billing cycle.

Founding Membership rate will be forfeited if cancelled.

Late arrivals may receive a shortened session to ensure appointments remain on schedule.

We offer a 5-minute grace period after the scheduled start time of all group classes.

For your safety and to avoid disrupting the class, arrivals more than 5 minutes late will not be permitted to enter and may be subject to the applicable no-show fee.

Please wear comfortable, fitted athletic attire that allows for unrestricted movement. If you prefer looser layers, we recommend wearing them over fitted clothing for ease of movement and instructor visibility.

Grip socks are required for all Reformer and Mat sessions.

Grip socks available for purchase at the studio.

If a class is full, you may join the waitlist.

If a spot becomes available, you may be automatically added to the class and will receive a notification. 

Standard cancellation policies apply once you are moved into the class.

Group Classes:
All group class participants should park in the designated parking area at 303–305 Commerce St. Please use the walkway between the buildings to access the Pilates by Cynthia studio.

Private Sessions:
Clients attending private sessions may park in one of the designated studio parking spaces located in front of the building.

For the privacy and comfort of all clients, personal photography and recording are not permitted during studio sessions unless taken in designated areas of the studio and with consideration for other clients.

Pilates by Cynthia may occasionally take photographs or video recordings during classes or sessions for use on our website, social media, and other promotional materials. Members and clients will be notified in advance when photography or recording is planned and will have the opportunity to opt out of being photographed or recorded.